Help Centre

Frequently Asked Questions at 10wan

Everything you need to know — from creating your account and making deposits via JazzCash or Easypaisa, to cashing out your winnings and placing bets on PSL cricket. Browse the sections below and get sorted in minutes.

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Account & Registration

How to sign up, verify your account, reset your password, and manage your profile details on 10wan.

Deposits & Payments

Accepted methods include JazzCash, Easypaisa, Raast, bank transfer, cards and mobile wallets — all in PKR.

Withdrawals

Learn about withdrawal limits, processing times, required verification steps, and supported channels.

Bonuses & Promotions

Welcome bonuses, reload offers, free spins, cashback and VIP rewards — how they work and wagering terms.

Games & Sports Betting

Slots, live casino, bingo, PSL cricket markets, T20 internationals, football and esports — all in one lobby.

Security & Responsible Gaming

Account security, two-factor authentication, self-exclusion tools, and tips for responsible gaming.
Account Deposits Withdrawal Bonuses Games Security
Account & Registration

Account & Registration

Signing up on 10wan is quick and free. Head to the Register page, fill in your name, email address or mobile number, and choose a secure password. You'll receive a one-time code via SMS or email to verify your number. Once confirmed, your account is live and ready to deposit. The whole process usually takes under two minutes.

Yes — you must be 18 years or older to register and play on 10wan. This is a strict requirement. During the KYC verification process we may ask you to provide a valid CNIC, passport, or another government-issued ID to confirm your age. Accounts found to belong to minors will be suspended immediately.

Go to the Login page and click "Forgot Password." Enter the email address or mobile number linked to your account and we'll send a reset code within a few seconds. Enter the code on the next screen, set your new password, and you're back in. If you're still having trouble, contact our support team via live chat.

No. 10wan strictly allows one account per person, household, device, and IP address. Creating multiple accounts to claim bonuses more than once is a breach of our Terms and Conditions and will result in all duplicate accounts being permanently closed, with any pending balances forfeited. If you believe a mistake has been made, contact support to sort it out.
Deposits & Payments

Deposits & Payments

10wan supports a wide range of Pakistan-friendly payment options: JazzCash, Easypaisa, Raast, direct bank transfer, debit/credit cards, and popular mobile wallets. All transactions are processed in PKR, so there's no currency conversion or hidden fee on your end.

The minimum deposit on 10wan is PKR 200. There is no maximum cap set by the platform, though individual payment providers such as JazzCash and Easypaisa may have their own daily transaction limits. If you run into a limit on the payment side, splitting into two transactions usually does the trick.

JazzCash, Easypaisa, and Raast deposits are almost instant — most credit within 30 seconds. Bank transfers can take anywhere from a few minutes to a couple of hours depending on your bank's processing speed. If your deposit hasn't reflected after two hours, send your transaction reference to live chat and the team will investigate right away.

Yes. 10wan uses industry-standard SSL encryption to protect all financial data. Saved payment methods are tokenised — meaning we store a secure reference, not your actual card or wallet credentials. You can remove any saved method from your account settings at any time.
Withdrawals

Withdrawal Questions

Log in, go to the Withdrawal section, select your preferred payment method, enter the amount you'd like to cash out, and confirm the request. If your account is fully verified, most requests are processed within one to three hours. First-time withdrawals may require an ID document upload for security purposes.

The minimum withdrawal is PKR 500. Daily withdrawal limits vary by account tier — standard accounts can withdraw up to PKR 100,000 per day, while VIP members enjoy higher limits. If you need to withdraw a larger amount, reach out to VIP support who can arrange it for you.

Common reasons for a delayed withdrawal include: incomplete KYC verification, an active bonus with wagering requirements still outstanding, or a routine security review. Log in and check your account notifications for any pending tasks. If everything looks clear on your end and the withdrawal is still sitting after six hours, contact live chat with your withdrawal ID.

You can cancel a withdrawal while it is still in Pending status. Once it moves to Processing or Approved, the transaction cannot be reversed. To cancel a pending request, go to your transaction history and tap the Cancel button next to that entry.
Bonuses & Promotions

Bonuses & Promotions

New players who complete registration and make their first deposit are eligible for a welcome bonus on 10wan. The exact percentage and cap is displayed on the promotions page at the time of your deposit — always check the current offer before topping up. Bonus funds are credited instantly once the deposit clears.

A wagering requirement (also called a rollover) is the number of times you need to play through a bonus amount before it converts to real, withdrawable cash. For example, a PKR 1,000 bonus with a 20x rollover means you need to place bets totalling PKR 20,000 before withdrawing those bonus-derived winnings. Progress is tracked automatically in your account.

10wan's VIP programme rewards consistent players with higher withdrawal limits, dedicated account managers, faster support response times, exclusive cashback deals, and personalised reload bonuses. You move through VIP tiers based on your activity level. Once you hit a tier, your benefits are locked in for that tier period — you won't drop mid-month.

Yes. Most bonuses on 10wan carry an expiry window — typically 7 to 30 days from the date they are credited. Any bonus funds or wagering progress that hasn't been completed within that window will be removed from your account. The expiry date for each active bonus is visible in your Bonuses section.
Games & Sports

Games & Sports Betting

Absolutely. Cricket is at the heart of 10wan's Sports section. You'll find full PSL match markets including match winner, top batsman, total runs, fall of wicket, and more. T20 internationals, domestic tournaments, and other global cricket events are also covered. Markets typically go live a few days before each match, with live in-play betting available once the toss is done.

The Slot Games library on 10wan features hundreds of titles from top providers — classic 3-reel slots, video slots with bonus rounds, progressive jackpots, and Megaways variants. Games are filtered by provider, theme, volatility, and RTP so you can find exactly what suits your style. Demo play is available on most titles so you can try before you bet.

Visit the Download page to get the 10wan app for Android. The APK file is downloaded directly — you'll need to allow installations from unknown sources in your phone settings (Settings → Security → Install Unknown Apps). iOS users can bookmark the mobile site for a smooth, app-like experience. The mobile platform supports all games, deposits, and withdrawals.

10wan's Bingo section offers multiple bingo rooms with different ticket prices and prize pools. Buy your tickets before a round starts, and numbers are drawn automatically. The more tickets you hold, the better your chances of completing a line, two lines, or a full house. Chat with other players in the bingo room and keep an eye on the jackpot meter — some rooms have prize pools that keep rolling over until someone wins.
Security & Responsible Gaming

Security & Responsible Gaming

We recommend enabling two-factor authentication (2FA) from your account security settings — it adds a one-time code to your login that only you can receive. Use a unique, strong password that you don't use elsewhere, and never share your login credentials with anyone. If you ever notice suspicious activity, change your password immediately and contact support.

10wan takes responsible gaming seriously. You can set daily, weekly, or monthly deposit limits from your account settings to keep your spending in check. A session time reminder can alert you when you've been playing for a set period. If you feel you need a longer break, a self-exclusion option is available — this temporarily locks your account so you can step away without temptation. Find out more on our Responsible Gaming page.

If gambling is affecting your daily life, finances, or relationships, it's important to act sooner rather than later. Use 10wan's self-exclusion tool right away to restrict your access. Talk to someone you trust about what you're going through. Setting strict personal budgets — only ever play with money you can afford to lose — and keeping track of time spent gaming are good starting habits. Our Responsible Gaming page has detailed guidance and practical self-management tips.

Your personal information is stored securely and never sold to third parties. 10wan uses SSL/TLS encryption for all data in transit and at rest. We collect only the information needed to manage your account and process payments. For full details on data handling, retention, and your rights, read our Privacy Policy.
About 10wan

Why Pakistani Players Choose 10wan

10wan was built with Pakistan's players in mind. From the moment you land on the platform, everything — the payment methods, the currency, the sports markets — is designed to feel familiar and straightforward. You won't be wrestling with USD conversions or looking for a bank transfer that your local bank doesn't support.

The game library covers all the bases: hundreds of slots, live dealer tables, a dedicated bingo hall, and a sports betting section that goes deep on cricket — especially PSL and T20 internationals. Football and esports markets keep things interesting in the off-season too.

Support is available around the clock via live chat. Whether you're on a budget phone or a flagship Android device, the platform and app are optimised to run smoothly. Deposits via JazzCash or Easypaisa clear in seconds, and withdrawals to the same accounts are processed without unnecessary delays.

Useful Tips

Tips to Get the Most Out of 10wan

  • Complete your KYC verification early so withdrawals never get held up when you want to cash out.
  • Check the promotions page before every deposit — reload bonuses and free spin offers rotate regularly.
  • Set a monthly budget in your account settings and stick to it. Gaming should be fun, not stressful.
  • Use the demo mode in slots to understand a game's mechanics before placing real PKR bets.
  • For cricket betting, live in-play markets often offer better value than pre-match odds — especially during power plays.
  • Enable 2FA on your account. It takes 30 seconds to set up and adds a strong layer of protection.
  • Download the 10wan app for faster load times and push notifications on deposits and withdrawals.
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Still Have Questions? We're Here for You

Can't find the answer you're looking for? Our support team is online 24/7. Or jump straight in — create your free account and explore 10wan for yourself.

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