Privacy Policy – How 10wan Handles Your Data

1 Introduction

This Privacy Policy applies to all services offered by 10wan at 10wan.win, including the website, the Android app, and all associated gaming and betting features. It explains how we collect, use, store, and protect the personal information of players registered on the platform.

By creating a 10wan account, downloading the app, or using any part of the platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle personal data as described here, please do not use 10wan.

This policy should be read together with the Terms and Conditions and the Responsible Gaming policy, both of which are available on this website.

2 Data We Collect

10wan collects personal data in several categories depending on how you use the platform. Below is a summary of the types of data we may hold about you:

3 How We Collect Your Data

10wan collects personal information through the following channels:

• Directly from you — when you register an account, fill in your profile, make a deposit or withdrawal, contact support, or respond to any platform communication.
• Automatically during platform use — session data, IP addresses, device identifiers, and gameplay activity are logged automatically when you use the website or Android app.
• From payment providers — when you complete a transaction via JazzCash, Easypaisa, Raast, or Bank Transfer, we receive a confirmation record from the payment provider that includes the transaction amount and reference details. We do not receive or store your full payment credentials.
• From identity verification — if you are asked to complete Know Your Customer (KYC) verification, the details you submit are collected at that point.
• Via cookies and tracking technologies — explained further in the Cookies section below.

4 Why We Use Your Data

Every piece of data 10wan collects is used for a specific, legitimate purpose. We do not collect data speculatively or without a clear reason. The primary purposes are:

• Account operation — to create, maintain, and manage your player account, including login authentication and profile management.
• Transaction processing — to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, and Bank Transfer accurately and securely.
• Identity verification — to confirm that account holders are who they say they are and meet the 18+ age requirement.
• Fraud prevention and security — to detect and prevent suspicious activity, multi-accounting, bonus abuse, and other platform integrity issues.
• Responsible Gaming — to monitor gameplay patterns that may suggest problematic behaviour, and to apply any self-exclusion or limit settings a player has requested.
• Platform improvement — aggregated, anonymised gameplay and usage data helps us understand how the platform is being used and where improvements can be made.
• Customer support — to handle your queries, resolve disputes, and respond to feedback.
• Legal compliance — to meet any applicable legal or regulatory obligations.

5 Sharing Your Data

10wan does not sell your personal data. We may share it only in the following limited circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, and partner banks receive only the transaction data required to process your deposit or withdrawal in PKR. They have their own privacy policies governing how they handle that data.
• Identity verification partners — where third-party KYC services are used, your verification documents are shared with that service only for the purpose of confirming your identity.
• Fraud prevention and security providers — specialist partners may receive technical data such as IP addresses and device identifiers to help detect and prevent fraudulent activity on the platform.
• Legal obligations — if we are required by a valid legal process to disclose information, we will comply with that obligation. We will notify you where we are legally permitted to do so.
• Business transfers — in the event of a merger, acquisition, or sale of the platform, player data may be transferred as part of that process. Players will be notified of any such change.

In all cases where data is shared with third parties, we require those parties to maintain appropriate data security standards and to use the data only for the specific purpose for which it was shared.

6 Payment Data

Because 10wan processes all transactions in PKR using local Pakistan payment methods, payment data is handled with particular care. Here is how we manage it:

• We do not store full JazzCash or Easypaisa wallet credentials, bank account passwords, or card PINs on our systems.
• When you make a deposit or request a withdrawal, the transaction is processed directly through the relevant payment provider's secure gateway. 10wan receives a transaction confirmation record — not your full payment credentials.
• We retain a record of your transaction history (amounts, dates, payment method type) for account management, dispute resolution, and security purposes.
• Withdrawal requests are matched to the payment method used for your most recent deposit as a security measure to prevent unauthorised fund transfers.

7 Cookies and Tracking Technologies

10wan uses cookies and similar technologies on the website to provide a functional and personalised experience. The types of cookies used are:

• Essential cookies — required for the platform to function. These handle session authentication, security tokens, and basic platform preferences. You cannot opt out of these without losing core functionality.
• Analytics cookies — help us understand how players navigate the platform, which pages are visited most, and where technical issues occur. This data is aggregated and does not identify individual players.
• Preference cookies — store settings such as language preference and display options so you do not have to reset them on every visit.

10wan does not use third-party advertising cookies or retargeting pixels. We do not track your activity on other websites. Our cookie use is limited to what is needed to operate and improve the 10wan platform itself.

Most browsers allow you to manage cookie settings and block non-essential cookies. Note that blocking essential cookies will affect your ability to log in and use the platform normally.

8 Android App Data

The 10wan Android app collects a limited set of device and session data to deliver a smooth mobile gaming experience. Specifically:

• Device identifiers — used to maintain your login session and detect suspicious access from unfamiliar devices.
• OS version and device model — used to ensure the app functions correctly across different Android versions and handset types.
• Network connection type — used to optimise data usage and game loading on mobile connections.
• Crash and error logs — automatically generated when the app encounters a technical issue, used for debugging and improving app stability.

The 10wan app does not request access to your contacts, messages, photos, camera, microphone, or location. The only permissions requested are those strictly needed for the app to function and for your account to remain secure.

To download the latest version of the app, visit the Download page.

9 Data Retention

10wan retains personal data only for as long as it is necessary for the purposes described in this policy. The general retention approach is:

• Active accounts — all account data is retained for as long as your account remains active and for a defined period after account closure to allow for dispute resolution and legal compliance.
• Transaction records — deposit and withdrawal records are retained for a minimum period required for financial record-keeping purposes.
• Identity verification documents — retained for the period required to meet applicable legal obligations. Copies are not kept longer than necessary.
• Support communications — retained for a reasonable period after a query is resolved to allow for follow-up and quality review.
• Closed accounts — following account closure, most personal data is deleted or anonymised within a reasonable timeframe, except where retention is required by law or for ongoing fraud investigations.

You may request deletion of your personal data by contacting 10wan support. Deletion requests are processed subject to any legal retention obligations that may apply.

10 Security Measures

10wan uses a range of technical and organisational measures to protect personal data against unauthorised access, loss, or misuse:

• All data transmitted between your device and 10wan servers is encrypted using HTTPS/TLS.
• Account access is protected by password authentication. We strongly recommend using a strong, unique password for your 10wan account and not sharing it with anyone.
• Payment transactions are processed through the secure gateways of JazzCash, Easypaisa, Raast, and bank partners — we do not process raw payment credentials on our own servers.
• Internal access to player data is restricted to staff who need it to perform their job functions. Access logs are maintained.
• Our systems are monitored for unusual activity patterns that may indicate a security incident.

No online platform can guarantee absolute security. If you suspect your account has been compromised, change your password immediately and contact 10wan support without delay.

11 Your Data Rights

As a registered player on 10wan, you have the following rights regarding your personal data:

To exercise any of these rights, contact 10wan support with your registered email address and a clear description of your request. We will verify your identity before processing any data rights request.

12 Minors

10wan is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by or on behalf of a minor, that account will be suspended immediately, any balance forfeited, and all associated personal data deleted.

If you are a parent or guardian and believe a minor has created an account on 10wan using false age information, please contact support immediately so the account can be investigated and closed.

13 Changes to This Privacy Policy

10wan may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised.

Where changes are significant — meaning they materially affect how we collect or use your data — we will make reasonable efforts to notify registered players via in-platform notification or email. For minor clarifications or wording updates, the revised policy will simply be published on this page.

Your continued use of 10wan after an updated Privacy Policy has been published constitutes your acceptance of the changes. We recommend checking this page periodically, particularly after any notification of updates.

14 Contact Us

If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your personal information is being handled, please get in touch with the 10wan support team:

• Email: [email protected] (plain text — not a clickable link)
• FAQ: Visit the FAQ page for answers to common questions about accounts and data.
• Responsible Gaming: Visit the Responsible Gaming page for information on managing your play and self-exclusion options.

When contacting us about a data rights request, please include your registered email address and a clear description of your request so we can verify your identity and respond efficiently.